Very poor - would not use again and would not recommend
When I arrived to collect the bike Papagayo Bike had no record of my reservation and told me there were no bikes left for hire. Finally they found one with a flat tyre that needed pumping. I took this and overnight the tyre went flat again. I found a neighbour who pumped it up for me. The next day it was flat again and I had to walk 3 kilometres to the local garage where they pumped it for me. I then took it back to Papagayo Bike and explained what had happened. The assistant, C***** H******, was very unfriendly and unhelpful. She did not offer to replace the bike. She said "the bike is perfect - it couldn't have a puncture". I said it had a slow puncture. I asked for a refund for the remaining days. She spoke very rudely to me and said "We don't do that!"
I said that I work in customer service in the tourist industry in Ireland and if we provided faulty equipment we would refund without question. I am appalled at the treatment I received.